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IT Outsourcing – a collection of good cooperation practices

Appointing a person to cooperate on behalf of the client's company

  • A person included in all applications that are available through the company, as well as in the application of decisions based on decisions enabling the application of unavailability.

    • Presenting employees with the principles of cooperation with an IT partner

  • All company employees should be informed about the collaboration, e.g., via email; the scope, rules, and communication channels should be specified.

    • IT partner's participation in company development planning

  • The development of the company, both in terms of technological solutions and new locations or renovation of existing spaces, should be carried out in consultation with the IT partner and taking into account their suggestions.
  • This will ensure that all needs, both current and those emerging in the near future, are addressed.
  • Additionally, carrying out installation work in parallel with construction will optimize the costs and implementation time of IT infrastructure development.

    • Openness to partner's suggestions

  • The company's business is always a priority, but it's worth being open to your IT partner's suggestions and comments to implement a solution that ensures the security and continuity of your company's operations at optimal costs.

    • The most common mistakes

    Lack of understanding of the principles and scope of cooperation

  • The subscription package set out in the contract specifies which works are included in the flat rate; for additional activities, the company is billed separately and will receive an additional invoice.

    • Using communication channels other than those established

  • Reports omitting the telephone numbers or email addresses specified in the contract and attempting to contact specific people directly; this results in a longer time to resolve the problem.

    • Lack of up-to-date IT infrastructure documentation

  • Efficient problem-solving and cooperation with third parties, as well as adapting IT solutions to legal requirements and security standards, is based on up-to-date documentation; in the absence of such documentation, the cost of services increases due to the longer implementation time of each task.

    • No information about personnel changes in the company

  • Termination of an employee's employment with a company should automatically result in blocking electronic accounts and access to IT infrastructure and sensitive data; employing a new person requires preparing such access and granting authorizations, as well as training the employee in security rules.

    • Failure to consider a partner when planning company development

  • Developing a company without taking into account the IT area results in the implementation of more expensive ad hoc solutions; performing installation work after the investment is completed, which hinders ongoing operations and increases work costs; it also results in the failure to take into account company changes planned for the near future in new solutions.

    • Purchasing IT equipment without consulting a partner

  • Choosing the hardware yourself carries the risk of inappropriate selection of device parameters and failure to take into account all requirements related to the licenses of the installed software.

    • Failure to provide key information when establishing cooperation

  • The lack of comprehensive information regarding key areas of the company's operations and the most important documents may result in operational paralysis or irretrievable data loss.